FlyCalm – Legal, Safety & Refund Information

You are purchasing a digital micro-coaching experience focused on fear of flying. The program consists of tools and content in different formats (audio, written and video).

You receive reflections, perspectives and guided prompts that support your own work with this topic. The offer is educational and reflective. It aims to help you understand and work with your reactions around flying.

Payments and billing are handled by third-party payment providers (for example Lemon Squeezy and their processors). Their terms cover the transaction process. These terms describe the content, the coaching frame and our relationship with you.

This legal page applies to the websites, apps and online content published under the Ivy and FlyCalm names.

Main contact for all questions about this program, your purchase or this legal page:

support@flycalm.org

Operator of Ivy and FlyCalm:

Ivy Studios
TowerA,
The Troika,
19, Persiaran KLCC, Kuala Lumpur,
50450 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur,
Malaysia
Email: support@flycalm.org

This service address is used for legal correspondence and formal notices. It does not indicate the physical location where all work is carried out.

You remain responsible for your decisions, your behaviour and your life.

Ivy offers structure, questions and impulses. You decide what you do with them and when. Any changes in your feelings, thoughts or actions arise from your own work with the material.

This program can support you. It cannot take over responsibility for your actions or outcomes in the air or on the ground.

This offer does not include medical treatment, diagnosis or psychotherapy. It does not replace professional medical, psychological or psychiatric care.

If you have, or suspect you may have, a medical or psychological condition (including severe anxiety, panic, depression, cardiovascular or neurological issues), discuss your situation with a doctor or licensed health professional before using this material.

If you are already in treatment, any changes to medication or therapy always belong in direct contact with your doctor or therapist.

No cures, specific outcomes or success levels are promised. The material supports a process. It does not deliver a guaranteed result.

By purchasing, you confirm that you currently feel psychologically stable enough to reflect on fear of flying and to take responsibility for yourself while doing so.

If you live with diagnosed mental health conditions, you confirm that this kind of reflective work fits into your current support system and has been considered with your professional helpers where appropriate.

This protects you and the integrity of the work.

This program is designed primarily for adults.

The person who enters into the purchase and provides the payment method must be of legal age and have the legal capacity to enter into online contracts under the laws that apply to them.

If you are under 18, you should only purchase and use this program together with a parent, guardian or other responsible adult who understands these terms and agrees to take responsibility for the decision to use it.

The content is not designed for children under 14. If you are under 14, you should not use this program, except under the direct guidance of a parent, guardian or professional helper who remains fully responsible for the decision and the way the material is used.

Using the program in violation of these age rules does not, by itself, create a right to a refund.

FlyCalm is designed for real-time tension: crowded airports, turbulence, long taxiing, delayed departures, the moments where your system starts to spin. It is there to help you stay present and workable while you move through those situations.

This program does not provide crisis intervention or emergency support. It is not a rescue device and not a substitute for urgent medical or safety help.

If you experience acute distress, suicidal thoughts, panic that feels unmanageable, or a sense of being unsafe, contact local emergency services or an appropriate crisis helpline immediately. Do not wait for an email reply or the next opportunity to listen to our material when you or someone else may be in danger.

Always follow airline safety rules and all instructions from the crew. If the crew speaks to you, makes an announcement or asks you to prepare for takeoff, landing or turbulence, pause the program immediately and give your full attention to the safety process.

FlyCalm may be used only in ways that do not interfere with safety procedures, required briefings, movement in the cabin or the use of safety equipment. Crew and safety come first.

All content is delivered digitally. Access details are provided via the channels mentioned in the product description or at checkout (for example email or platform messages).

The technical delivery of payments (card processing, local taxes, currency conversion and similar) is handled by the payment providers themselves. Their service terms and conditions govern how these processes work, including any fees, chargebacks or additional checks they may apply.

Once access or usage has begun, the service is considered provided.

If you experience a technical problem that prevents you from accessing what you bought, or if you believe the product delivered is materially different from what was described, you can contact us within 14 days of purchase at:

support@flycalm.org

Each case is handled personally and non-automated. We will first attempt to resolve technical or access issues. Where a fair solution is not possible, we may offer a refund or alternative access at our discretion.

We do not offer refunds based solely on a change of mind once access has been provided and the content has been downloaded, streamed or unlocked, except where your local mandatory consumer law grants you additional rights.

Payments for FlyCalm and other Ivy tools are processed by independent payment providers (for example Lemon Squeezy and their processors).

These providers are responsible for:

• securely handling your payment details,
• applying local taxes where required,
• managing currency conversion where applicable,
• and operating their own fraud, chargeback and security procedures.

We do not see or store your full card details.

Any questions about bank fees, declined transactions, identity checks or chargeback rules are governed by your bank’s and the payment provider’s conditions. We remain responsible for providing access to the content you purchased and for handling support around that access, as described in the refund section above.

You agree that any decisions or actions you take, based on or influenced by this content, remain your own responsibility.

To the extent permitted by law, liability for indirect, consequential or purely financial losses arising from the use of this program or related materials is excluded.

Liability for intent and gross negligence remains possible where the law requires it.

Nothing in these terms is intended to exclude or limit any rights you may have under mandatory consumer protection laws that apply to you.

Any limitations described here apply only to the extent the relevant law allows them.

Where the format includes any personal sharing (for example written input, responses or feedback), these are treated as confidential and handled with care.

The data controller for Ivy and FlyCalm is the operator named in the contact section above. You can reach us for any privacy questions at support@flycalm.org.

We collect and process only the data that is necessary to:

• deliver your purchased content and maintain technical access,
• handle support and refunds,
• and comply with basic legal and accounting obligations.

Typical categories of data include your name, contact details, purchase history and technical information needed to provide access (for example login or device data).

Payment data is processed by our payment partners and is not stored on our own servers. We do not sell your personal data.

Legal obligations to disclose information, for example where authorities request data under valid law, remain possible.

Depending on where you live, you may have rights to access, correct or delete your data, or to complain to a supervisory authority. We respect these rights where the applicable law grants them.

This section also serves as our privacy notice for Ivy and FlyCalm. If we ever publish a separate, more detailed Privacy Policy, it will be linked from the same places as this page and will build on the principles described here.

We do not sell your data. We do not pass your data to advertising networks. We do not build personal marketing profiles about you.

If you enter your email address on one of our pages and actively opt in, you are subscribing to receive emails about FlyCalm and related Ivy tools. This subscription is voluntary.

These emails may include product updates, educational content, launch information and selected offers directly related to Ivy.

Your email address is used only within our own communication system. It is not shared with third-party advertisers and not transferred to external marketing platforms for profiling.

You can unsubscribe at any time using the link provided in our emails. Unsubscribing stops future marketing emails immediately.

Service-related emails that are necessary to deliver your purchase, provide access, handle support or communicate important legal or safety information are considered part of the service.

What happens inside our pages stays inside our system. We do not track you across the internet. We do not follow you on other websites.

Within our own pages, we observe how visitors move through FlyCalm and Ivy in order to understand structure, clarity and usage.

This includes which pages are opened, which buttons are pressed and which content elements are accessed.

This information is stored under randomly generated session identifiers. It is technically separated from your name and your email address.

We do not use this information for advertising networks, cross-site profiling or third-party marketing. Its purpose is product quality and internal understanding only.

Our websites use only first-party cookies and similar technical storage that are necessary to operate our own pages and to understand usage within our own system.

These cookies are not used to build advertising profiles, are not sold and are not shared with external marketing networks.

They help maintain technical sessions, remember basic preferences and support the internal product understanding described above.

When you move to external payment providers during checkout, those providers may use their own cookies as part of their payment and security processes. These are governed by their own policies.

All texts, audio, video, structures and other materials in this program and related tools are protected intellectual property.

They are provided for your personal use in the context of this purchase. You agree not to copy, record, publish, sell, share or otherwise distribute the content, in whole or in part, to other people.

Access to this program is personal and may not be transferred or reassigned.

Communication about this program takes place via the channels mentioned in the product description or at checkout (for example email or platform messages).

Responses occur within reasonable time frames and within the scope of the format you booked. There is no claim to permanent or instant availability.

Content and formats may evolve over time.

Adjustments that improve clarity, depth or accessibility of the material can be made as long as the essential character of what you purchased remains intact.

If substantial changes ever affect your access or usage in a material way, you will receive information through the usual communication channels.

Our websites, apps and emails may contain general information, examples and stories about flying, psychology, performance or related topics.

We create and update this material with care and honest intention. Still, we cannot promise that every piece of information is complete, up to date or suitable for every individual situation. You remain responsible for how you use anything you read or hear from us.

Our content may include links or references to external websites, services or resources. We do not control these third-party sites and do not endorse or take responsibility for their content, security, practices or availability.

If you choose to follow a link or use a third-party service, you do so at your own risk and under that provider’s terms.

These terms are written for an international audience. Where the mandatory consumer protection laws of your country grant you specific rights, those rights remain in force and are not limited by this page.

As far as legally possible, and except where your local mandatory consumer law overrides this, these terms and any dispute arising from them or from the use of our products or websites are governed by and construed in accordance with the laws of Singapore.

If we cannot resolve a matter informally, the courts of Singapore shall have non-exclusive jurisdiction. This means you may still have the right to bring claims in your home country where mandatory law allows it, but Singapore law is the main reference point for interpreting these terms.

If we provide translations of these terms, the English version remains the primary reference if there is any difference in wording.

If any provision of these terms is held invalid or unenforceable, the remaining provisions stay effective.

The invalid provision will be replaced by a valid one that reflects, as closely as legally possible, the original intent.

If you live in the United Kingdom and buy as a consumer, the Consumer Contracts Regulations normally give you a 14 day cooling-off period for distance contracts, including many digital products.

For digital content that is not supplied on a physical medium (for example downloads or streaming), UK law allows you to lose this cooling-off right once the content is supplied, but only if you:

• expressly ask us to start providing the digital content before the end of the 14 day period, and
• confirm that you understand you will lose your right to cancel once the content has been supplied.

For UK customers, our checkout process may therefore include a clear statement and checkbox to this effect. If you tick this box and then access the content (for example by downloading, streaming or unlocking it), you no longer have a cooling-off right to cancel just because you changed your mind.

Your rights under the Consumer Rights Act (for example where digital content is faulty, not as described or does not perform as promised) remain in place and are not limited by this section.

If you are an Australian consumer, the Australian Consumer Law (ACL) gives you automatic consumer guarantees for goods and services, including digital products.

This means you may be entitled to a repair, replacement, refund or other remedy if our digital content:

• is not of acceptable quality,
• does not match its description, or
• does not do what we said it would do.

These rights exist independently of any refund policy described on this page and cannot be excluded where the ACL applies.

Australian law does not generally require a refund just because you changed your mind after a purchase. In cases where there is no problem with the product, any refund remains at our discretion, in line with the refund section above.